ACE, based in Amsterdam and Doetinchem, is responsible for the processing of personal data as described in this privacy statement.
7006 RH Doetinchem
Personal data that we process
ACE processes your personal data because you are using our services and/or because you have provided these data directly to us.
Below you will find an overview of the personal data we are processing:
- First name and surname
- Phone number
- E-mail address
- IP address
- Other personal data that you actively provide, for example by creating a profile on this website, in communication and by telephone.
- Information about your activities on our website
- Internet browser and device type
Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect information about website visitors under the age of 16. Unless they have parental or guardian permission. However, we cannot verify whether a visitor is over 16 years of age. We encourage parents to be involved in their children's online activities in order to prevent the collection of information about children without parental consent. If you believe that we have collected personal information about a minor without that consent, please contact us at email@example.com and we will delete that information.
For what purpose and on what basis do we process personal data?
ACE processes your personal data for the following purposes:
- To be able to call or e-mail you if this is necessary in order to be able to carry out our services
- Inform you about changes to our services and products
- ACE analyses your behavior on the website in order to improve the website and to tailor the range of products and services to your preferences.
Automated decision making
ACE does not take decisions on the basis of automated processing operations on matters that could have (significant) consequences for individuals. These are decisions that are made by computer programs or systems, without a human being (e.g. an ACE employee) in between. ACE uses standard computer programs or systems via Google for this purpose.
How long we retain personal data
ACE does not retain your personal data longer than is strictly necessary to achieve the purposes for which your data are collected. We apply the following retention periods for the following (categories of) personal data:
Sharing personal data with third parties
ACE only provides to third parties and only if this is necessary for the performance of our agreement with you or to comply with a legal obligation.
Cookies, or similar techniques, that we use
ACE only uses technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone the first time you visit this website. The cookies we use are necessary for the technical operation of the website and for your ease of use. They ensure that the website works properly and remember, for example, your preferred settings. They also enable us to optimize our website. You can unsubscribe from cookies by setting your internet browser in such a way that it no longer stores cookies. In addition, you can also delete all information previously stored in your browser settings.
Viewing, adjusting or deleting data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by ACE and you have the right to data transfer. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organisation you have mentioned.
You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your consent or objection to the processing of your personal data to firstname.lastname@example.org.
To ensure that the request for inspection has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Burgerservicenummer (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.
ACE would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Personal Data Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we secure personal data
ACE takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your information is not properly protected or there is evidence of misuse, please contact our customer service or at email@example.com.